Frequently Asked Questions about Diamonds and Diamonds on Web
What if I want to return my purchase?
Please see our refund and exchange policy for more information.
Does the return policy apply to "create your own" rings?
Yes, the return policy also applies when you create your own ring.
If I placed an order and it won't be delivered until 2 weeks from now, does that mean I have less than 30 days to return the ring?
The 30 day return policy becomes effective 30 days from the invoice date. The invoice is not created until the order is shipped out.
Can items on sale be returned?
Yes, items on sale can be returned.
I don't want the box to read Diamonds on Web. Can I replace it with a different wrapping?
Yes, we offer packaging options with or without our logo.
Can I return a ring to get it resized?
Yes, a ring can be returned for a free resizing within 30 days of its purchase.
Can a local jeweler do loose stone repairs without voiding the warranty?
The warranty will be voided if the item is not repaired by Diamonds on Web since we cannot be held responsible for any other jewelers beside those contracted with Diamonds on Web.
Does Diamonds on Web Charge sales tax?
We only charge sales tax on orders shipped to an address within The State of California. All orders not shipped to The State of California, no sales tax will be charged.
Are there duties & taxes for international orders?
How long does a package take to arrive at an international address? Is the package insured?
International packages take approximately 4 business days to arrive at the destination. All packages are fully insured.
Do you ship overseas to places not listed on the website? Does it cost extra?
Yes, in most cases we ship all over the world at no extra cost apart from shipping and handling. Please contact a Diamonds on Web service representative for more details.
What is the quality of the Diamonds On Web inventory?
Our inventory is, and always will be, of the highest value and the best quality. All diamonds are certified from GIA or EGL. We do not carry any treated or enhanced diamonds.
Do all diamonds come with a grading report?
All of our certified diamonds are accompanied with a GIA or EGL grading report.
Will I be getting the quality that the description states?
You can inspect and compare the diamond you received against the grading report.
Is the diamond certification recognized abroad?
Yes, GIA and EGL are very reputable laboratories of diamond grading worldwide.
Am I really getting what I paid for?
All of our diamonds, as you can see from our inventory list, are graded by reputable and recognized laboratories (GIA, EGL). Once you have received your diamond with its original certificate you can inspect the diamond against the original grading report.
How large of a selection do you have?
Just take a look at our inventory list and you will see the largest selection of diamonds in any shape, size, clarity and color you can imagine.
Do you have all diamonds on the site in stock?
Our inventory is subject to availability at time of request. However, we update our inventory daily to prevent any stones that have been sold to reappear.
How secure is the transaction?
Your privacy and security is important to us. Credit card orders are placed over a secured connection. Only authorized personnel will have access to your billing information stored on our secure server. We will never share or sell any of your information to a third party.
Am I really getting a fair price and value?
The Internet gives you the opportunity to research and find the best value for your budget. We urge you to compare stones on our website to anyone else on the internet. We are confident that all of our diamonds are priced to beat the competition. We also offer a low price guarantee.
How can I be sure I am not getting a fake diamond?
You will have the original certificate available for you to examine and compare with the information provided on our website. We have in-house gemologists that examine every diamond that comes in and goes out of our facility ensuring that every piece is genuine and held to the highest standards.
What is the best depth % and table % for a round diamond?
For the best depth and table percentages, please refer to our signature collection. All diamonds in this collection are guaranteed to have the best proportions to maximize fire and brilliance
Do you offer appraisals?
Yes, we provide appraisals at the cost of $30.
Will the diamond look the way that I would like it to?
After viewing the actual diamond with the original certificate you are under no obligation to keep the diamond you purchased. You have the option of returning the diamond for a full refund or exchanging it for another choice if it did not meet your expectations.
Is the quality of the diamond guaranteed?
All our diamonds are graded by gemological laboratories recognized and respected throughout the industry. We are confident that these laboratories will ensure that every diamond is examined and graded accurately. If you are not satisfied for any reason, you can return the diamond within 30 days for a full refund.
What kind of rings do you carry?
Please browse our website for our large selection of rings.
Can you create a custom setting from a photo sent to you?
Yes, we can custom design almost any piece of jewelry. However, please note that custom orders are not eligible for the 30 day return policy.
I need to convert European to American ring sizes. Can you do this?
Yes, simply go to our sizing chart and find your ring size there.
Are all of the rings resizable? How long does it take for them to get resized?
Many of our rings are resizable. Please contact a Diamonds on Web representative for more information.
Is there a company inscription on the inside of the bands?
No, we do not inscribe our company logo on any part of the jewelry.
Can you engrave rings?
Yes, we do custom engravings; contact our service representative for details. Please note that jewelry that has been custom inscribed is not eligible for the 30 day return policy.
Do you sell diamonds from the warring sections of Africa?
Our diamonds are mined and acquired through legitimate sources. DiamondsOnWeb is in full compliance with the Kimberly Process and does not support ongoing conflicts or human rights violations in Africa. We guarantee that our goods are conflict-free based on personal and written knowledge.
Can I upgrade a diamond previously purchased through your web site?
You can upgrade a diamond purchased through DiamondsOnWeb anytime you wish to do so with our Lifetime Upgrade policy. You will get a credit for the original price paid for your diamond towards your new diamond purchase. We will inspect the original diamond to ensure that it is returned with no signs of any damages resulting from normal wear. In the case of any actual damage to a diamond, we will accept the diamond back after subtracting the cost of polishing and reshaping the diamond.
Can a real diamond chip (in everyday activities)?
The likelihood for a diamond to chip is extremely small if there are no unusual circumstances.
Do you buy back diamonds that were purchased from the site?
We do buy back diamonds; for more information contact one of our sales representatives.
Where are you located? Do you have a shop somewhere I can visit?
We are based in San Francisco. For further details and hours, please contact our sales representatives.
Is it possible to pay with a bank wire?
Yes, and we also offer a 1.5% discount when you pay via a bank wire. If you purchase a DiamondsOnWeb Special Offers diamond, you will receive a 2% discount for bank wires.
Are all of your diamonds natural?
Yes, we only carry natural diamonds and do not sell laboratory or man-made diamonds.