Diamonds On Web Returns, Exchanges & Upgrades

Returns & Refunds

We want you, our loyal customer, to be satisfied with your purchase. Therefore, we provide the following return policy and procedure: If, for any reason, you decide not to keep the loose diamond/jewelry, we will accept it back in its original condition, no questions asked, no restocking fee, for a refund or an exchange within 30 days of purchase (date on receipt). Refunds will be in the original form of payment except for wire transfers. Please note that this only applies to diamonds and jewelry found on our website and not to custom jewelry or special orders.

Form of Payment:

Credit card - credit will be issued back to the account
Wire transfer - will be refunded via company check

Return Instructions:

1. Prior to returning, please call us at 888-968-8810 to obtain the return address and return authorization code.

2. Secure all merchandise, original invoice, and accompanying materials (diamond certificates) in a cardboard box that can be purchased at your local post office or mailing center.

3. The following 3 tasks are required for returns:
a. The package must be shipped via US Postal Service Registered Mail.
b. The package must be insured for the full value of the diamond/jewelry.
c. You must request a return receipt.

4. Once the package has been received and the contents inspected, a refund will be issued by the means of original payment (except for wire transfer).

Exchanges

If you prefer, you may exchange your original items for another selection, provided they are returned within 30 days of the original date of sale. You just have to pay the difference if exchanging for a higher price or we'll credit you if it's less.

Unlimited Lifetime Upgrade

Once your 30 -Day Money Back Guarantee has expired, you will have the opportunity to upgrade
your diamond(s) at any time and you will only be charged the difference in price with no other fees.

To upgrade, simply send us back the diamond(s) and original certificates, and you will receive credit
for the full price you originally paid which we will then apply towards a new diamond purchase
There is no limit on the number of times you can upgrade and there is no restocking fee.

Read More About Unlimited Lifetime Upgrades

If you have any questions or to make arrangements for a return, please call 1-888-968-8810.

Diamonds on Web, Inc. are only responsible for items that are set or repaired by jewelers employed by Diamonds On Web, Inc. We are not liable for any other incidents that occur without our knowledge. Should you have any questions, please feel free to contact Diamonds On Web representatives.