|Excellent customer service beyond your expectations.|
DoW is here when you need us.
Experienced diamond and jewelry experts are available to help you place an order or answer any questions you may have.
Monday - Friday 9:30AM - 6:30PM PST
Saturday - Sunday 9:30AM - 9:00PM
You can email us at:
You may also find answers to many common questions in our Frequently Asked Questions (FAQ) section.
|Educated & Experienced Customer Service Specialists|
All DoW customer service reps are trained and well versed in the "4Cs" and they are ready to help you to find the perfect diamond at an exceptional price. Whether you want to purchase pre-set jewelry or create the perfect engagement ring, no question is too big or small. If you have advanced questions, we also have expert gemologists on staff who will be happy to assist you. None of our DoW employees are paid on commission so there is absolutely no sales pressure and you can rest assured that they are working with your best interest in mind.
Once you have submitted your order and the payment has been processed, the order is then sent to our master jewelers where your diamond jewelry purchase is tailored to your specifications.