Diamonds on Web Legal Notices and Company Policies

If you have any questions, please do not hesitate to contact us at custserv@diamondsonweb.com or 888-968-8810. You might also be able to find the information you're looking for below.

Product Availability

Because of the large number of daily orders we receive and the tens of thousands of diamonds and other items on our site, occasionally there may be a delay in an out of stock item being listed as such on the website. If this happens, we will notify you personally so we can help you find another item. Note that we cannot guarantee that we will find an agreeable substitution but we will make every effort. Also note that we do not process any payments until after we have verified that all items ordered are in fact in stock.

On rare occasions, data may be inaccurately displayed on our site due to either system or human error. While we make every attempt to avoid these errors, they do sometimes occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause.

Ring Size

If your Diamonds on Web ring does not fit, we will resize it free of charge within 30 days of its original shipment. Resizing will take approximately 3 to 5 business days plus shipping time.

Gift Certificate Policies

Gift certificates are not redeemable for cash, cannot be returned for a cash refund, and are not transferable. Any unused portion will remain available for future purchases under the same Gift Certificate Number. Diamonds on Web is not responsible for lost or stolen gift certificates. Diamonds on Web gift certificates are redeemable only at www.diamondsonweb.com. Only One promotional Offer per order. Promotional offers cannot be combined.

Diamond Certificates

When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are lengthy, detailed documents created by diamond grading experts making it very expensive to replace. Because of this, we require each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee.

Returns

In order to help ensure you make the right choice, we offer a very flexible return policy. If for any reason you are not satisfied, you can return any item that was not a "special" or "custom" order in its original condition within 30 days of the date of shipment for a refund or an exchange.
Please note that Diamonds on Web will not be held accountable for any additional duties and taxes, shipping, insurance or customs fees that may apply during international transactions. Prepaid duties and taxes, shipping, insurance or customs fees are non-refundable.

Information on Website

At Diamonds on Web, we make every attempt to ensure that all information and images on our website are as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Our website displays the dimensions of our products based on the information received from our manufacturers. For any convex or rounded jewelry item, the width and length stated in the product description is taken by the manufacturer, prior to the rounding of the metal in the manufacturing process, which may lead to a discrepancy in any measurements taken after this process.

For each item containing multiple diamonds, we list the average grade and measurement for color, clarity, and carat weight. These averages are calculated by adding all grades or measurements that comprise the inventory with regard to that particular piece of merchandise, and determining the closest mean.

On rare occasions, data may be inaccurately displayed on our site due to either system or human error. While we make every attempt to avoid these errors, they do sometimes occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause.

Policy on Conflict Diamonds

At Diamonds on Web, we only purchase diamonds through the largest and most respected suppliers who adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.

California Sales Tax

We collect sales tax on orders shipped to an address within The State of California. Salex tax varies based on the final destination of the package within the state.

Legal Notices

Under no circumstances shall Diamonds on Web be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact us at custserv@diamondsonweb.com or 888-968-8810.

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