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Diamonds On Web Privacy Statement

Diamonds On Web has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.diamondsonweb.com.

Our web server logs the IP address and browser of each visitor to the site. We use this information largely to help diagnose problems with our server, and to administer our Web site. We also record what website a user originates from (by following a link to Diamonds On Web, such as a search link from Google) and the date they first visited the website. We do not associate any other data with individual users.

Our site uses cookies to keep track of your cart. If you choose not to accept cookies for this site, you will be unable to place items in your cart or to place online orders. You can still arrange to buy diamonds or jewelry from Diamonds On Web by sending an email to us with our contact form that includes your name, zip code, and the stock IDs of the items(s) you are interested in. Alternatively, you may place an order by phone by calling us at (888) 968-8810.

We also use third party cookies on our website to gather statistical data only. No personally identifiable information is collected by or given to these parties.

To place an order, the customer's name, email address, phone number, credit card number, card type, expiration date and billing address are required. This information is used to bill the customer for their purchase, and to ship the order to their door. We may also use this information to follow up on an order if there is a problem or to reply contact originally initiated by the customer. This information may be shared with a 3rd party credit card processor so that we can process payment for your order. These parties do not use your information for any other purposes.

Customers will receive promotional mailings from Diamonds On Web from time to time unless they have opted-out (see the choice/opt-out section below). We use a 3rd party mail list service to manage our mailings. Your email address will only be used by the service to send authorized messages from Diamonds On Web, and will not be shared or sold to other parties. Excepting the above, Diamonds On Web does not share any of the data collected from our web site with third parties or partners. However, we will release our data when required by law to do so.

When you use our "Contact Us" form to send us a message, we ask for your contact information such as your name and email address. This information is stored in our database, and will be used to reply to your question or information request.

If you choose to use our referral service or wishlist forwarding to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Diamonds On Web stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us to request that we remove this information from our database.

If any changes are made to the way in which we use customer information, they will be reflected in this policy. If we make material changes to this policy, we will notify you here or by email.

This site may contain links to other sites. Diamonds On Web is not responsible for the privacy practices or the content of such Web sites.

Security

Our offices are well secured against break-ins. All data is routinely backed up, and access to data is limited authorized personnel to prevent its loss, alteration or misuse.

Choice/Opt-Out

Users can op-out of receiving promotional communications from us at any time by:

Correct/Update

Each time you arrange to buy or view diamonds through Diamonds On Web by phone or on our website, you have the opportunity to verify and update your personal information. In addition, users can change or update their information at any time by:

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with Diamonds On Web, feel free to contact us.

TRUSTe Participation

Diamonds On Web is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build users’ trust and confidence in the Internet by promoting the use of fair information practices. Because Diamonds On Web wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. By displaying the TRUSTe trustmark, this web site has agreed to notify you of:

  1. What personally identifiable information of yours or third party personally identifiable information that is collected from you through the web site
  2. The organization collecting the information
  3. How the information is used
  4. With whom the information may be shared
  5. What choices are available to you regarding collection, use and distribution of the information
  6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under Diamonds On Web control
  7. How you can correct any inaccuracies in the information.

If you have questions or concerns regarding this statement, you should first contact Diamonds On Web. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at TRUSTe Watchdog. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.

Our mailing address:
Diamonds on Web
33-A Hamilton Drive
Novato, CA 94949

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